Next week – April 16 to be exact – PTAA will be hosting nationally-renowned apartment management expert Lisa Trosien for a 1/2 day seminar called “More Cowbell” that’s a must-see for anyone looking to improve their community’s performance. Here’s a little more about it:
The phrase “more cowbell” (in case you’re not familiar with it) is from a Saturday Night Live sketch about how a song can be improved by adding more cowbell because there aren’t a lot of songs that feature the cowbell. Just like the songs that don’t have cowbell, there are a lot of properties out there that don’t offer the best possible service to their residents. This seminar takes a look at how to improve the delivery of customer service at both commonplace (such as a service request) and uncommon places (such as when walking the property, turning a unit, etc.) The uudience for this fun (and loud!) program is all ranges of property management professionals. Cowbells are distributed to several individuals in the audience to add “More Cowbell!!” to the program. Highly interactive and lots of fun!
Attendees earn 3 CECs and will come away with some great tools for improving their property’s performance. Space is limited so don’t hesitate and sign up today!