Right now the PTAA office is getting more questions about emotional service animals than any other operational topic, and it seems that’s a national trend. The National Apartment Association has put together an Emotional Service Animal Toolkit to help address those questions and you can find a link to it and related info at their website.
It’s a great resource for all apartment industry professionals.
Here’s the link to a PDF version of the toolkit itself: http://www.naahq.org/sites/default/files/naa-documents/government-affairs/NAA-ESA-Toolkit-FINAL.pdf