Apartment Industry’s Best and Brightest Celebrated at PTAA’s Diamond Awards

Over 500 members and guests of The Piedmont Triad Apartment Association (PTAA) gathered to celebrate individuals, communities, and supplier partners from their membership who were nominated and won recognition for achievements in the multifamily apartment industry in 2018.

Individual professionals and apartment community on-site teams were nominated by peers and supervisors, then submitted applications which were evaluated by multiple judges in the apartment industry in areas outside of North Carolina. Finalists were chosen using a scoring matrix comprised of financial performance, community composite, personal performance, professional development and recommendation letters. Leasing Professional and Community finalists were subject to additional evaluation in the form of a secret or scheduled shop.

Supplier Partners were voted on by PTAA members who are apartment owner/operators. The companies receiving the highest number of votes in each category submitted applications and recommendation letters for review by impartial judges spanning multiple operational roles in the multifamily industry. The number of votes and a quantitative score from the applications were weighted equally to determine the winner. The Piedmont Triad Apartment Association has been recognizing member organizations with the annual Diamond Awards ceremony for more than 20 years.

The following awards were presented for this year:

Individual and Supplier Partner of the Year 2018 Awards

Rookie Supplier Partner of the Year: Emergency Restoration Xperts

Rookie Maintenance Technician: Chad Arndt | Addison Point

Rookie Leasing Professional: Megan Sizemore | The Village Lofts

Advertising & Promotions Supplier: Fast Signs High Point

Landscaping Supplier Partner: Cox Landscape Management

Leasing Professional: Dion Harris | Sebastian Village

Maintenance Technician: Ramon Nieves | Plantation at Pleasant Ridge

Professional Services Supplier Partner: Loebsack & Brownlee, PLLC

Product Supplier Partner: ProSource Fitness Equipment

Assistant Manager: Beth Gavin | Collegiate Commons

Bobby Proctor Maintenance Supervisor of the Year: Brett Barney |

Blue Ridge Companies

Cynthia Apple Manager of the Year: Kimberly Noel | Brookberry Park

Regional Manager: Jennifer Hewitt | Blue Ridge Companies

Corporate Professional – Tie: Michelle Chesson | Burkely Communities; Elizabeth Anne Richardson | Phillips Management Group

Interior Contractor Supplier Partner: Got You Floored

Exterior Supplier Partner: BluSky Restoration

Volunteer of the Year Awards:

Supplier Partner: Joshua Owen, ProSource Fitness Equipment

Owner/Operator: Kimberly Noel, Brookberry Park

President’s Choice: Jody Longwill, Burkely Communities

Community Awards:

Turnaround Community: The Gardens at Country Club |

Blue Ridge Companies

Dynamic Team: Briarleigh Park | Blue Ridge Companies

Student Community: Campus Crossing | Signature Property Group

Conventional Community: The Village Lofts |

Hawthorne Residential Partners

Additionally, PTAA also announced at the ceremony that their membership raised a record number of 419,057 meals in their 2018 summer food drive for Second Harvest Food Bank of Northwest North Carolina. Each year, PTAA members collect canned food and financial donations in a friendly competition between apartment communities. This year Phillips Management Group and their communities collectively raised more than 78,000 meals. They were awarded the Clyde Fitzgerald Owners Cup, named for the late former CEO of Second Harvest Food Bank, for 2018.

PTAA Goes to Washington

On March 6 members of the Piedmont Triad Apartment Association visited Capitol Hill in Washington, DC as part of the National Apartment Association’s Lobby Day. While there, PTAA’s representatives met with Rep. Virginia Foxx, Rep. Ted Budd and Rep. Mark Walker to help advocate for NAA’s legislative priorities, which this year centered around housing affordability, including:

PTAA’s representatives were also able to join other apartment industry professionals from North Carolina for a photo opportunity with Sen. Richard Burr on the steps of the Capitol, and sit in on meetings with staff members from Sen. Tillis and Sen. Burr’s offices. Despite the frigid temperatures they had a very successful day advocating on behalf of the apartment industry.

It Might Be Goofy, But It’s for a Good Cause

On July 12, 2018 WFMY News 2 stopped by the PTAA office to interview Jon Lowder about some of the stunts he’s pulled to support PTAA’s food drive. Despite Jon having a face for radio, it turned out pretty well. Take a look:

 Want to get in on the game? You can support Jon’s latest stunt by donating here.

PTAA Members Briefed on Planned Business 40 Closure in Winston-Salem

Representatives from NCDOT met with PTAA members in Winston-Salem to provide them with information about the closure of Business 40 for construction. While work on the project began last year, the closure of all lanes of traffic between Peters Creek Parkway on the west, and US 52 on the east, isn’t expected until Fall of 2018.


At that point, the major access points to downtown Winston-Salem will include:

From the east:

  • MLK Jr. Blvd exit off of Business 40 east of US 52
  • US 52 north to MLK Jr. Blvd or Liberty St
  • US 52 south to Research Parkway

From the west:

  • Peters Creek Parkway
  • Main Street north from Silas Creek Parkway
  • Academy from Peters Creek Parkway

NCDOT’s representatives were able to answer questions from attendees about the anticipated impact the construction will have on downtown businesses and residents; address concerns about whether the project will be completed on time; advise them on how to educate their prospects and residents about the project.

You can request a full copy of NCDOT’s presentation slides by emailing PTAA staff at info AT piedmonttaa.org.

What Happened?

Like many organizations, we here at PTAA do a “year in review” kind of thing in December. Much of that information makes it into a letter we send to our members each year, and we thought we’d share some of it here. You’ll see that it’s broken down into our major service areas:


  • Had 12 students enrolled in the CAPS designation course, 6 students in the CAMT designation course, 12 students in the CAM designation course, and 12 students enrolled in the NALP designation course.
  • Provided Certified Pool Operator training, HVAC Best Practices and CFC training courses on multiple occasions.
  • Teamed with the local IREM chapter to put on Fair Housing and Beyond courses throughout the year.
  • Sold out Legal Seminar class, and two Evictions & Collection Law
  • Other classes included Notary, Excel (Beyond the Basics), Life Lessons from Industry Leaders, Leasing Boot Camp, Mindy McCorkle’s “The Change Game” in Winston-Salem, Resolving Conflict led by Brandon Mathis, A Guide to Working with Millennials
  • We worked with Goodwill Industries of NWNC and Forsyth Tech to incorporate the CAMT curriculum into their facilities maintenance program.

Community Service

  • PTAA’s annual food drive raised over 200,000 meals (or cash equivalent) for Second Harvest Food Bank and featured participation from more member communities than ever before.
  • In July we partnered with the Winston-Salem Dash and the Greensboro Grasshoppers to host “Fill the Stands with Cans,” an event at one game with each team to help raise food for Second Harvest Food Bank and to provide our members with an opportunity to enjoy the ballgames as a group.
  • We continued working with Partners Ending Homelessness to help eliminate homelessness in Guilford County.
  • Echo Committee delivered 50+ boxes to apartment communities as part of PTAA’s Food Drive; made a $300 donation to the food drive; served breakfast to the residents of SECU House in Winston-Salem.
  • Our Programs Committee hosted a winter coat collection event for Backpack Beginnings.
  • Ambassadors Committee made 50 lunches for the homeless in downtown Greensboro.


  • Diamond Awards –530 people attended PTAA’s annual awards gala at the Empire Room.
  • Golf Tournament – Over 100 golfers participated in the 2017 tournament and the players and sponsors all enjoyed some great weather at the Bryan Park course.
  • Trade Show –We had tremendous growth for the tradeshow this year with over 90 exhibit booths and our largest number of attendees ever. We also raised over $500 for the relief fund for victims of the mass shooting in Las Vegas.
  • We held our Breakfast Business Exchange (Reverse Trade Show), with 20 vendor suppliers and 15 management companies participating.
  • We continued hosting casual networking events in Winston-Salem, Greensboro and High Point to give our members more opportunities to get together in their own neighborhoods.
  • The ECHO Committee hosted PTAA’s first trivia tournament.
  • Other events in 2017 included a Lip Sync Battle, Maintenance Appreciation Night, Leasing Appreciation Dinner.

Government Affairs

  • Represented the apartment industry to advocate for adding multifamily development to areas zoned Highway Business (HB) and General Office (GO) in Winston-Salem.
  • Participated in TREBIC’s two days of interviews with Greensboro and High Point city council candidates before November’s election.
  • Hosted a “Coffee with the candidates” event for all candidates running in Greensboro and High Point elections.
  • Served on Greensboro’s “Housing Our Community” initiative developing comprehensive funding and policy/ordinance/code solutions to emerging crisis in Affordable and Workforce Housing. Look for release of report in 1Q18.
  • Was an active member of the Winston-Salem Chamber of Commerce’s Government Affairs Committee and had the issue of addressing housing affordability added to its legislative agenda for 2017.
  • Participated in NAA’s Capitol Conference in Washington, DC in March. Met with all members of Congress from the Piedmont Triad to advocate for the apartment industry.
  • Participated in AANC’s Legislative Days in Raleigh in May. Met with all state representatives and senators from the Piedmont Triad to advocate for the apartment industry.

Yep, 2017 was a heckuva year!

Over 19,000 Apartments Needed to Meet Housing Demands in Piedmont Triad

The National Apartment Association (NAA) and National Multifamily Housing Council (NMHC) recently commissioned a study by Hoyt Advisory Services on the housing market in the Piedmont Triad and concluded that almost 19,000 new apartment units will need to be constructed by 2030 in order to meet the region’s housing needs. The study also found that this new construction will require all types of apartments at all price points.

The study found that the Piedmont Triad currently has an estimated 101,020 apartments with residents of all ages and income levels. Of those units, 66% were built before the year 2000, which is a key factor in addressing housing affordability; as new housing units are built they free up older housing stock for workforce housing.

While multiple factors contribute to the need for new apartments, including shifting lifestyle preferences, such as delayed homebuying, as well as the aging American population, a critical component to increased demand for all housing in the Triad is an influx of 25,000 new residents from other parts of the country.

Here’s a link to a PDF version of an overview of the study results for the Triad. Metro MF Overview Piedmont Triad 3-Nov-17

You can also find results at the weareapartments.org website.


What We Learned at PTAA’s 2017 Industry Forecast Breakfast

PTAA’s 2017 Industry Forecast Breakfast, held November 28 at Revolution Mill in Greensboro, featured a panel of three speakers: Mark Vitner, Managing Director & Senior Economist at Wells Fargo; Brian Ford, Managing Partner at Capstone Apartment Partners; Colin Wolfe, President of Real Catalyst Group. Vitner provided a regional and national economic update and forecast; Ford addressed the Triad apartment market from a transactional standpoint; Wolfe reviewed the PTAA Supply and Demand Dashboard that he developed in 2017.

Some key takeaways included:

Vitner (National and Regional)

  • Greensboro apartment activity has slowed in 2017 after the highest amount of absorption on record to close 2016. As a result of slower supply growth, rents have increased each quarter this year.
  • North Carolina continues to see solid economic gains across most major metro areas.
  • Pace of job growth in the Triad trails that of the state.

Ford (Piedmont Triad Apartment Transaction Outlook)

  • 52% of Triad Multi-Family Owners are based outside of NC.
  • Since 2016, 78% of buyers in the Triad are new to the area.
  • Number of transactions this year in the Triad is 31 YTD. In all of 2016 there was 54.
  • Triad had almost as many transactions in 2016 (54) as the Triangle (58) did.
  • Cap Rates in the Triad are on average 0.5%+ higher compared to Charlotte and Raleigh MSAs, thus providing for higher returns for investors.

Wolfe (Triad Supply and Demand Dashboard)

  • Completions and Demand in the Triad have been largely balanced over the last four years.
  • Completions as a percentage of overall apartment stock in the Triad has been about the same as the national average over the last four years (1.5% to 2.6%) while Raleigh has ranged from 3.4% to 5% and Charlotte has been in the 4.2%-5.1% range.

Following their presentations, the panelists took questions from the audience for 30 minutes, and the conversation was lively and informative. One fun takeaway from that discussion: Vitner is of the opinion that Charlotte and Atlanta are frontrunners for Amazon’s second HQ.

For more information about the session please contact Jon Lowder.

PTAA Member United Finishers International Makes Fast 50

The Triad Business Journal recently released their list of the 50 fastest-growing private companies in the Piedmont Triad and PTAA-member United Finishers International made the list in the 26th spot. Here’s an excerpt from their listing:

What does your company do or make? Offer full line of kitchen cabinets for multifamily developments

Founded: 2000

Top executive: Juan Hernandez, president

Address: 1950 W. Green Drive, High Point 27260

Phone: 336-883-3901

Website: www.uficabinetry.com

2016 revenue:$6 million

No. of Triad employees: 14

No. of employees total: 14

Locations in Triad: One (High Point)

Offices outside Triad: None

What’s the primary driver (other than workforce and customer service) to which to attribute your growth over the past three years? The current new apartment boom and customer retention

Examples of your company’s growth during the past three years? We moved to a 100,000-square-foot facility, added trucks, a driver, installers and office staff.

How much of your future growth will be in the Triad vs. outside the region?Very little of our growth is in the Triad, but it is all occurring in Virginia, the Carolinas and Tennessee.

PTAA’s 2017 Municipal Election Voter’s Guide

The primaries for municipal elections in Greensboro and High Point are tomorrow, October 10, so please be sure to get out there and vote if you live in either city. Over the last few weeks, representatives from PTAA have participated in interviews with candidates in every race, and the following recommendations are made based on the results of those interviews and past public service history of the candidates.

Greensboro City Council
Mayor – Nancy Vaughan (Incumbent)
District 1 – Sharon Hightower (Incumbent)
District 2 – No recommendation at this time
District 3 – Justin Outling (Incumbent)
District 4 – Nancy Hoffman (Incumbent)
District 5 – Tony Wilkins (Incumbent)
At-Large (Vote for up to three, three seats to fill):
Mike Barber (Incumbent)
Yvonne Johnson (Incumbent)
T. Dianne Bellamy Small (Past council member)

High Point City Council
Mayor – Jay Wagner (currently represents Ward 4 on council)
Ward 1 – Jeff Golden (Incumbent)
Ward 2 – Chris Williams (Incumbent)
Ward 3 (No incumbent) – Monica Peters
Ward 4 (No incumbent) – Wesley Hudson
Ward 5 (No incumbent) – Vic Jones
Ward 6 – Jason Ewing (Incumbent, unopposed)
At-Large (Vote for up to two seats, two seats to fill):
Cynthia Davis (Incumbent)
Britt Moore (Past council member)

Got You Floored Makes Triad Business Journal’s Fast 50

Congrats to longtime PTAA member Got You Floored and CEO Matt Ketterman for making the Triad Business Journal’s Fast 50, coming in at number 28. Here’s a little info from the interview they did with Matt, who is also a member of PTAA’s Board of Directors:

What does your company do or make? Full-service flooring company to multifamily industry

Founded: 2000

Top executive: Matt Ketterman, CEO

2016 revenue:$9.6 million

No. of Triad employees: 12

Locations in Triad: One (Greensboro)

What’s the primary driver (other than workforce and customer service) to which to attribute your growth over the past three years? The driver in our growth has been the booming apartment market.

Examples of your company’s growth during the past three years. We expanded our reach by following top customers to up to six hours away for major projects.

A fun story or your proudest moment of the past year? PTAA (Piedmont Triad Apartment Association) Diamond Award as voted by our account base

Given that our event theme is “In the Fast Lane,” what type of car reflects your company or its culture? Honda Accord – dependable