How to Handle Holiday Package Rush

NAA’s Industry Insider has a timely article about how property managers should handle those last 72 hours of package deliveries before Christmas:

With Dec. 24 falling on a Sunday, and with the largest carriers (UPS, FedEx and the United States Postal Service) having announced last week their potential challenges to meeting retailers’ “promised” delivery dates, the situation for communities has become one of reminding residents about office hours and their late-arrival options such as bringing them to the doorstep or gaining approval to set them inside the apartment.

Based on informal inquiries by NAA, most apartment communities will stay open a bit later on Saturday Dec. 23 and many will open for part of Dec. 24.

Others are working with carriers, encouraging them to drop packages on Dec. 24 at the apartment—not the leasing office…

On a recent Facebook discussion, Megan Rhines Felten ‎Property Manager, ‎Mandel Group, Milwaukee, writes, “Our office is closed Christmas Eve and Christmas Day, so we sweet-talked our delivery drivers into setting the packages at each resident’s door. The delivery people do not know this yet, but they’re getting a Starbucks gift card and some home-baked treats as a thank you from us.”…

Mary Gwyn, CPM, Apartment Dynamics: “We’ve sent notices to all our communities reminding them of our hours. We send text alerts when we receive a package, and remind them that we can put the package inside their doors. If the package is marked perishable, we’ll also call if they don’t respond by text.”